Privacy policy

PRIVACY POLICY – LIAM AND GRACE MELBOURNE

Liam and Grace Melbourne operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a seamless shopping experience (the “Services”). Liam and Grace Melbourne is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

 

 

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include anonymous or de-identified data that cannot reasonably identify you.

We may collect or process the following categories of personal information:

  • Contact information including your full name, billing address, shipping address, phone number, and email address

  • Financial information including payment details such as credit card or debit card information

  • Account information including usernames, passwords, preferences, and account settings

  • Transaction information including purchases, returns, exchanges, and order history

  • Customer support communications and inquiries

  • Device information including IP address, browser type, operating system, and device identifiers

  • Website usage information including browsing behavior and interactions with our Services

 

 

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you when placing an order or contacting us

  • Automatically through cookies and similar technologies

  • From service providers and payment processors

  • From advertising or analytics partners and third parties

 

 

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  • Provide, operate, and improve our Services

  • Process orders, payments, shipping, returns, and exchanges

  • Communicate with you regarding orders or account activity

  • Provide customer service and support

  • Send promotional offers, newsletters, and marketing communications

  • Prevent fraudulent or unauthorized activities

  • Improve website functionality, analytics, and user experience

  • Comply with legal and regulatory obligations

 

 

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your information with trusted third parties including:

  • Shopify and related service providers

  • Payment processors and shipping providers

  • Marketing and advertising partners

  • Analytics providers

  • Legal authorities where required by law

  • Business affiliates or successors in the event of a merger, acquisition, or sale

We do not sell your personal information to unrelated third parties.

 

 

RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify. Shopify may collect and process personal information to provide and improve the Services.

For additional details, please refer to Shopify’s own privacy policy.

 

 

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties.

We encourage you to review their privacy policies before providing any personal information.

 

 

CHILDREN’S DATA

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information to us, please contact us so we can remove the information promptly.

 

 

SECURITY AND DATA RETENTION

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

 

 

YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request transfer of your data

  • Withdraw consent where applicable

  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

 

 

COMPLAINTS

If you have concerns about how your personal information is handled, please contact us directly so we can address your concerns appropriately.

You may also have the right to lodge a complaint with your local data protection authority.

 

 

INTERNATIONAL DATA TRANSFERS

Your personal information may be processed and stored outside your country of residence, including in Australia and other countries where our service providers operate.

By using our Services, you consent to such transfers where permitted by law.

 

 

CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will become effective immediately upon posting on this page.

 

 

CONTACT

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

📧 info@liamandgrace.com