Refund policy

REFUND POLICY – LIAM AND GRACE MELBOURNE

Thank you for shopping at Liam and Grace Melbourne. We truly appreciate your support and trust that you’ll love your purchase. However, we understand that sometimes things may not work out as expected. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

 

 

APPLICABILITY OF THE RETURN POLICY

This return policy applies to all customers purchasing products from Liam and Grace Melbourne.

Customers may request a return within 30 days of receiving their order. Returns requested after this period may not be accepted.

To be eligible for a return:

  • Items must be unused

  • In original condition

  • In original packaging

  • Accompanied by proof of purchase

Items that are damaged, altered, washed, or not in resellable condition may not be accepted.

 

 

RETURN PROCESS

To initiate a return, exchange, or refund request, please contact us at:

📧 info@liamandgrace.com

Please include the following information:

  • Your order number

  • The reason for the return

  • Photos or videos of the product

If your return request is approved, we will provide detailed return instructions and the appropriate return address.

Returns sent without prior approval may not be accepted.

 

 

RETURN SHIPPING

If the return is due to customer reasons such as change of mind, incorrect size selection, or preference, the return shipping costs are the responsibility of the customer.

If the item received is defective, damaged, or incorrect, Liam and Grace Melbourne will cover the return shipping costs.

We strongly recommend:

  • Using a tracked shipping method

  • Choosing a courier service that includes insurance or compensation

⚠️ Without a valid tracking number, we may not be able to process refunds or exchanges.

 

 

DAMAGED OR INCORRECT ITEMS

Please inspect your order carefully upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and include:

  • Clear photos or videos of the issue

  • A brief explanation

Depending on the situation, we may offer:

  • A replacement item, or

  • A full refund

Product issues should be reported within 7 days of delivery. Requests made after this timeframe may not qualify for a refund or replacement.

 

 

EXCHANGES

If you would like to exchange an item, please mention this in your return request.

Exchanges are subject to product availability at the time of processing.

 

 

ORDER CANCELLATIONS

Orders cannot be cancelled once they have been placed, as processing begins immediately after the order is confirmed.

If you have concerns regarding your order, please contact us as soon as possible at:

📧 info@liamandgrace.com

 

 

WRONG ITEM RECEIVED

If you received the wrong item, you may choose one of the following options:

  • Keep the item and receive a partial refund, or

  • Request the correct item to be sent

Please contact us with your order details, and we will resolve the issue as quickly as possible.

 

 

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–7 business days

Please note that banks or credit card providers may require additional processing time before the refund appears in your account.

If more than 7 business days have passed since your refund approval, please contact us at:

📧 info@liamandgrace.com

 

 

CONTACT

If you have any questions regarding this Refund Policy, please contact us:

📧 info@liamandgrace.com
📍 Melbourne, Victoria